IT Business Analyst

What we expect

• Expertise in ServiceNow (ITSM/CSM): Practical experience as an advanced end user of the ServiceNow system, with a particular focus on the service request (ITSM) or customer (CSM) modules.
• User Stories Engineering: Proven ability to transform raw business requirements into precise, technical user stories.
• Proficiency in ITIL and IT processes: Deep knowledge of ITIL processes and interdependencies within IT service management.
• Software Development Life Cycle (SDLC) Management: Full understanding of SDLC stages, roles in the project team, and application of best manufacturing practices.
• Backlog Management and Governance: Experience in maintaining governance, grooming, and prioritizing product backlogs.
• Multi-Team Coordination: Ability to synchronize work between different units, such as internal teams (GBS, Value Teams) and external vendors.
• Knowledge of Agile Methodologies and Tools: Practical work in a Scrum/Agile environment using tools such as Jira or Azure DevOps.
• Stakeholder and Risk Management: Excellent communication skills enabling effective collaboration with the business and identification and reporting of project risks.

Employment agency entry number 47

this job offer is intended for people over 18 years of age